Frequently Asked Questions
What if I have pets?
We love pets! Please let us know if you have pets. This is not a problem for our cleaning teams, however, be sure your pets are crated, on a leash, or otherwise contained when our Urban Clean Professionals team arrives.
Does someone have to be home for service?
You do not need to be home for service. You only need to provide access on the day of service. It is very important that you provide some form of access, as a $50 fee will be charged in the event of a lockout.
Will I have the same cleaning crew each time?
If we provide a weekly or bi-weekly service you will have the same team. Likewise with monthly or as-needed service; we will always try to use your team, but unless specified otherwise your service will be assigned to any available team.
Do I need to provide cleaning supplies?
Our services require a standard set of supplies that are optimal for quality cleaning and safety. However, after our in home assessment is complete, we may be able to use your own supplies. Services with supplies included require an extra fee but if your supplies match our quality of standard and safety, we can work with what you have.
Do I need to sign a contract?
Yes, we have an unique contract for the services we offer. The contract outlines recurrence of services, fees and cancellation policies.
What is your cancellation policy?
If you need to cancel or reschedule a cleaning appointment, please notify us 24 hours prior to the day of cleaning as this will enable us to manage other processes. We regret that cancellations after that time frame will result in a charge of $50. On the day of cleaning in the event of a lockout, there will also be a $50 fee charged.
We love pets! Please let us know if you have pets. This is not a problem for our cleaning teams, however, be sure your pets are crated, on a leash, or otherwise contained when our Urban Clean Professionals team arrives.
Does someone have to be home for service?
You do not need to be home for service. You only need to provide access on the day of service. It is very important that you provide some form of access, as a $50 fee will be charged in the event of a lockout.
Will I have the same cleaning crew each time?
If we provide a weekly or bi-weekly service you will have the same team. Likewise with monthly or as-needed service; we will always try to use your team, but unless specified otherwise your service will be assigned to any available team.
Do I need to provide cleaning supplies?
Our services require a standard set of supplies that are optimal for quality cleaning and safety. However, after our in home assessment is complete, we may be able to use your own supplies. Services with supplies included require an extra fee but if your supplies match our quality of standard and safety, we can work with what you have.
Do I need to sign a contract?
Yes, we have an unique contract for the services we offer. The contract outlines recurrence of services, fees and cancellation policies.
What is your cancellation policy?
If you need to cancel or reschedule a cleaning appointment, please notify us 24 hours prior to the day of cleaning as this will enable us to manage other processes. We regret that cancellations after that time frame will result in a charge of $50. On the day of cleaning in the event of a lockout, there will also be a $50 fee charged.